What is the return policy?
We will exchange or refund faulty or damaged goods with in reasonable time (7 days) from the customer accepting delivery.
What is the cancellation policy?
Once an order has been received and dispatched it cannot be cancelled.
What do you do with customer’s credit card information?
The RAAF Museum Shop uses PayPal to handle on-line credit card payment, which means that we don’t see or store your credit card details. Your credit card details are never accessible from our system. PayPal is the worlds largest on-line payment processing service.
Are international cheque payments accepted?
Only cheques from Australian banks in Australian dollars are accepted.
When will orders paid by cheque be dispatched?
Orders will be dispatched when our bank has cleared the cheque. This will not normally be more than seven days after receipt of the cheque by the RAAF Museum Shop.
Are international bank direct transfer payments accepted?
Only direct transfer (EFT, Direct Debit) from Australian banks in Australian dollars are accepted.
When will orders paid by direct transfer (EFT, Direct Debit) be dispatched?
Orders will be dispatched when our bank has received and cleared the direct transfer. This will not normally be more than seven days after receipt of the cheque by the RAAF Museum Shop.
When will orders paid by Credit Card or PayPal be dispatched?
Orders will be despatched within three working days provided all items are in stock. If any item is out of stock we will contact you about the delay.
Delivery Within Australia
Express Post service is restricted to Australian delivery addresses and where the items are in stock.
RAAF Museum Shop delivers to Australian addresses using the Australia Post network. Delivery times can be obtained from the Australia Post website. ( http://auspost.com.au/parcels-mail/delivery-areas.html)
On selection of the Regular/Parcel Post service, please note that only items packed in boxes are tracked, smaller items sent as letters cannot be tracked unless sent by Registered Post.
For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.
Please check the delivery address carefully, as parcels cannot be redirected once in transit.
Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.
Please note that the International Airmail Service, is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.
Some international orders may require additional identification before being processed and may delay dispatch of your order. We reserve the right to request additional identification prior to processing orders originating outside Australia.
Australian Tax (GST)
Australian Tax (GST) is removed from all international orders during checkout, however please be aware that your order may be subject to local Customs duties and local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by the recipient.